FAQ

We’d love to have you! We are located at 1704 Southside Blvd. #8, Jacksonville, FL 32216.

We are open to public Tuesday–Saturday, 8 AM – 4 PM.

Advanced planning is the best kind of planning! If you’d like to place an order, please order via our Shop up to 4 days in advance. Please write a desired date in the “order notes”. For larger catering inquiries, please call the bakery directly.

Local deliveries are available only for corporate and catering orders, for an additional  delivery fee ($30 and up).

For individual orders, at this time, we do not offer deliveries. However, we would gladly send a package with your DoorDash courier.

Yes—Absolutely! ChokoLatte cookies add a little “yam” to any catered spread — perfect for your brunch, corporate meeting, birthday, or book club. Just reach out ahead of time.

We are not an allergy-free bakery. All of our baked goods are made from scratch in a kitchen that also processes dairy, peanuts, soy, tree nuts, and wheat. While we take great care, those with severe allergies should be aware that cross-contact is possible. 

At the moment, we do not offer gluten-free or vegan cookies, but we’re working on future options.

Yes, we have a cozy dine-in area where you can enjoy coffee, cookies, and croissant sandwiches.

We are happy to help. Please call or text (904) 515-7229.

We accept cash, credit/debit cards, and online payment for preorders

Given the perishable nature of our cookies, we aren’t able to accept returns, exchanges or cancellations. Once payment is submitted, we will not be able to refund you or cancel the order. All sales are final.

We do not offer refunds or credits to orders that are not picked up on the scheduled pickup date. Unclaimed items are considered forfeited, and we will proceed with donating the cookies to a charitable cause.

Please get in touch if you have questions or concerns about your specific item before placing an order.